Customer service

The courses presented here are of modular form and are adapted to the client’s specific needs. Each workshop is of a three hour duration. These classes are highly interactive. Student motivation and active participation are mandatory in order to achieve the best results possible.

Medical and Corporate fields

Elements of politeness and courtesy
Greeting the patient (telephone conversations)
Greeting the client (telephone conversations)
Greeting the patient (in person)
Greeting the client (in person)
The impatient patient!
All about image
Verbal and non-verbal communication
Learning to listen
Tact is a skill
Complaint Management
Relationships and Trust
Basic Negotiation skills

Administration and Commerce. Language and Multidisciplinary Training